Shipping Policy
This Shipping Policy outlines the logistical framework for Nexacarry, ensuring that our patrons in the Hong Kong Special Administrative Region understand how their handbags are prepared, dispatched, and delivered.
By interacting with our platform and finalizing an acquisition, you agree to the delivery protocols described herein.
Regional Operational Focus
Nexacarry is a dedicated entity operating exclusively within the borders of Hong Kong. To maintain a high standard of service and logistical precision, we do not facilitate international shipping or deliveries outside of the Hong Kong Special Administrative Region.
All orders placed through our website must specify a valid local delivery address to be processed.
Handling and Dispatch Timeline
The journey of your selected handbag begins with a thorough preparation phase. We allocate exactly 2 business days for order processing. During this time, our team manages the selection, quality inspection, and secure packaging of your item to ensure it remains in its intended state throughout transit.
Once this internal process is complete, the package is handed over to our local logistics partners.
Transit and Delivery Duration
Following the dispatch from our facility, the transit phase typically requires an additional 2 to 3 business days. Consequently, the standard timeline for your order to reach your doorstep is between 4 and 5 business days from the moment of confirmation.
We strive to maintain this schedule to provide a predictable and reliable experience for every recipient.
Cash on Delivery (COD) Protocol
To offer a straightforward and accessible transaction method, Nexacarry utilizes a Cash on Delivery model. We do not require any electronic payment or sensitive payment information at the point of checkout on our website.
Instead, the full amount of the order is collected in person by the courier at the time of delivery. We ask that you have the exact amount ready to facilitate a smooth handover.
Shipping Costs and Transparency
We believe in a transparent pricing structure that eliminates unexpected fees at the final stage of your journey. Nexacarry does not apply any shipping charges, handling fees, or hidden costs to your order.
The price displayed for the handbag during the checkout process is the absolute total that will be collected at your doorstep. This commitment to a "no hidden charges" policy ensures that your experience remains consistent from the digital basket to the physical delivery.
Order Tracking and Support
Once your handbag has been dispatched, it enters the final phase of the delivery cycle. Our support team is available to assist with any inquiries regarding the status of your shipment.
You can reach out to us at support@nexacarry.com between 9:00 AM and 5:00 PM HKT, Monday through Friday. We are dedicated to providing clear updates and ensuring that any logistical questions are addressed promptly.
Cancellation and Dispatched Items
A critical aspect of our shipping policy involves the window for cancellation. You are free to cancel your order as long as the handbag remains within our warehouse.
However, once the item is dispatched and in the possession of the logistics provider, the delivery must be completed as scheduled. Because we prioritize the efficiency of the local courier network, we cannot interrupt the transit process once it has commenced.
Data Privacy During Delivery
In alignment with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong, the contact information and address provided for shipping are used solely for the purpose of order fulfillment and delivery coordination.
We share only the necessary details with our logistics partners to ensure your handbag reaches the correct destination. Your privacy is a priority, and we handle all delivery data with the highest level of professional conduct.
Company Name: Nexacarry
Contact Email: support@nexacarry.com
Working Hours: Monday to Friday, 9:00 AM – 5:00 PM, HKT