Privacy Policy

This Privacy Policy outlines the standards and procedures Nexacarry employs regarding the collection and management of personal data.

Operating within the Hong Kong Special Administrative Region, we strictly adhere to the Personal Data (Privacy) Ordinance (PDPO). Our objective is to provide a transparent understanding of how your information is handled when you visit our website or interact with our online boutique.

Data Acquisition Principles

Nexacarry collects personal information only when it is essential for providing our services. This includes details you provide during the checkout process, such as your name, delivery address, and contact details.

We also gather electronic identifiers through automated means to understand how visitors navigate our platform. Every piece of information we request is gathered through fair and lawful methods, ensuring you are aware of what is being recorded and why it is needed.

Purpose of Processing

The information we hold serves specific, defined functions. Primarily, we use your data to fulfill orders, manage deliveries, and respond to inquiries sent to support@nexacarry.com. Additionally, we utilize data to improve the functionality of our website and to provide a tailored experience.

For those who choose to receive updates about our handbag collections, we use contact details for direct marketing, strictly adhering to the opt-in requirements of the PDPO.

Security and Protection

Safeguarding your personal data is a fundamental obligation. Nexacarry implements robust administrative and electronic safeguards to prevent unauthorized access, loss, or alteration of information. We restrict internal access to your data only to personnel who require it to perform their duties.

While we employ modern industry standards to maintain the integrity of our systems, we encourage users to maintain secure passwords and protect their own account credentials.

Third-Party Disclosures

We do not sell or trade your personal information to outside parties. However, we do share necessary data with service providers who assist in our operations, such as courier companies for shipping or payment processors for transactions.

These partners are contractually bound to maintain data confidentiality and are prohibited from using your information for any other purpose. We may also disclose data if required by Hong Kong law or in response to valid requests by public authorities.

Use of Cookies and Advertising

Our website uses cookies and similar technologies to enhance performance and analyze traffic. This helps us understand user preferences and optimize the browsing environment.

As part of our digital presence, third-party vendors, including Google, may show our advertisements on sites across the internet based on your previous visits to our website. You have the option to manage these preferences through your browser settings or by visiting the Google advertising opt-out page.

Your Rights and Control

Under the PDPO, you possess the right to request access to the personal data we hold about you. You also have the right to request the correction of any information that is inaccurate or incomplete.

If you wish to exercise these rights or if you would like to stop receiving marketing communications, please contact our data officer at support@nexacarry.com. We aim to address all requests promptly and within the statutory timeframes provided by local regulations.

Data Retention

Nexacarry keeps your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements. Once the data is no longer needed, it is securely deleted or anonymized. We regularly review our holdings to ensure that we do not retain unnecessary information.

Company Name: Nexacarry

Contact Email: support@nexacarry.com

Working Hours: Monday to Friday, 9:00 AM – 5:00 PM, HKT